Hill & Ponton Reviews and Testimonials
Hill & Ponton, P.A. has helped over 30,000 people secure the benefits they deserve. Here are reviews from just a few of our satisfied clients:
To future clients, Hill and Ponton law firm expedited my claim in a swift and professional manner. I recommend this firm to satisfy your disability claim.
My Rating Went from 0% to 100%
Without exception, my association/experience with Hill & Ponton, namely Carol Ponton and staff, has been nothing less than superlative and relentless. Carol’s vast knowledge and experience with the VA’s laws and rating system leaves nothing to be desired. Webster defines “integrity” as uprightness of character; honesty; soundness and completeness. This definition describes Carol to the fullest. I have and will continue to recommend other veterans to the law firm of Hill & Ponton.
Thank You Mary! It was so nice to get the good news via your e-mail. This is really going to help us out. Thank you for always being so helpful and returning our calls so promptly. We are sorry that you are not going to be helping us through the next step! I’ll miss our phone calls concerning the case, you’re wonderful! Great job! Thank You again and god bless you!
Thank you so much for the good news and your hard work towards my condition. I pray to God for his blessings. It has been four years since my first claim. Thank you very much!
You have given us peace of mind
I want to THANK YOU and Adriana for your representation of my appeal to the VA. I cannot emphasize enough what this has meant to Candy and me in that we finally after 2 years of appeals have resolution to the outcomes of Agent Orange exposure and my service in Vietnam.
I am sure that you probably get these letters to thank you for the help you have given to other Veterans, but I believe that it can never get old to Thank people for their service as well. You and the firm of Hill and Ponton have given us a peace of mind that will be cherished for the years to come. I will also pass on your information to any veteran that I come in contact with that could use your firm’s assistance.
Again, please accept my deepest thanks for all your help and kind words. We will keep you in our daily prayers and wish you all a safe and fruitful future. Please be safe during the next couple of days.
"You are the best team ever"
It is with pleasure that I write this review on my own accord as Hill & Ponton worked with me on a Social Security Claim that I was awarded the 1st round. The Hill & Ponton team is professional, courteous and always returned phone calls & emails in a very timely fashion and kept me informed on the status of my claim. Hill & Pontin is the only Attorney I will ever use as the services provided have been of excellent standards and follow-up. They are the only ones I will ever use and appreciate the services provided in such an expeditious manner. I can’t thank you enough. You are the Best Team Ever. Stephanie Boyd is fantastic and the entire law firm.
"Prompt professional services"
I would like to express my gratitude to you and your staff for the prompt professional services I received with my disability application and all the paperwork and questions that I had throughout this process. My case was handled by Mary Ersland and yourself and I’d like to inform you of how exceptional she was throughout this entire process. She made the process less stressful for me and helped with my frequent questions pleasantly and professionally each and every time. My husband and I will certainly be referring your firm to anyone We feel may benefit from your services. Thank you again for all you have done with my case.
Excellency at its best‼️
While searching the Internet for a credible, worthy representative to fight for my rights at the VA, I came across the Law Office of Hill & Ponton. I made the phone call, explained my situation, and was immediately assigned Lawyer Gaines. From start to finish, Lawyer Gaines provided the utmost professional knowledge, patience, empathy regarding my rights, the VA process, and how my situation may result in a favorable action for VA compensation. After I signed on to have Lawyer Gaines as my VA representative, she went to work on my case immediately. In the end, the results were favorably reached in an expedient manner. With the expertise of Lawyer Gaines, VA compensation was rewarded with retroactive pay. If you are still reading this, perhaps you too should seek help from Lawyer Gaines. She has the ability to represent veterans with the utmost respect, with a deep desire for satisfaction. Kudos to Leslie Gaines at the law office of Hill & Ponton!
"You never gave up"
Carol Ponton and Mary Ersland,
My family and I are very grateful of your assistance in helping me win my SS disability case. Several times it seemed as a lost case but you never gave up which means you never gave up on me. Again, thank you and I will definitely recommend your firm to family and friends.
"I am certain that your forms were the reason for my success"
Good day, I originally noticed your website while searching the Internet for help with filing a claim for disability benefits from the VA…I am 67 yr’s of age, and a Veteran. Upon learning that I had past heart problem’s, the Service Officer at my local VFW started filing papers with the VA. He told me applying for benefits could and probably would take 2 yr’s or more just to get the first ruling. While waiting on the VA, I started doing my research on dealing with the VA. Your website was very helpful and informative, I even made it a ‘favorite’ on my PC. I printed a couple of your medical form’s ( Ischemic Heart Disease Doctor questionnaire, High Blood Pressure, Hypertension, Hardening of the Arteries ), highlighted all the pertinent questions, and asked my heart doctor to please fill out and return to me. When completed, my VFW Service Officer complemented me on the questionnaire’s thoroughness, and faxed them in to the VA. In less than 2 months, the VA notified me that I had been approved for 100% disability and back pay. I was amazed, the entire process took only about 4 months. I am certain that your forms and Doctor questionnaires were the reason for my success. Had the VA denied my request, I had planned to seek your firm’s’ help with my legal issues with the VA.
You are the greatest !!!!
"An honor to have you as my lawyers"
I wanted to thank you personally . I wish I could put everything I feel, but I think I would need a publisher. What the VA had refused to grant my PTSD husband, you proved and won the case against the VA thru so much time and hard work, that he was deserving of a rating he should have had while alive. And the eight years they refused me on the claim after he passed. Thank you again for your professionalism mixed with such caring for the veterans and families you work so hard for. It was and is an honor to have you as my lawyers.
"Caring and Professional"
Hill and Ponton are the most caring and professional firm that I have ever had to use. They took my case against the V.A. in 2013 and got me the disability and benefits that I deserved!!! I would recommend them to anyone!!!! Thanks for your help Matthew and Marissa
Thank you for being my attorney and supporting me in all ways. Great team work.
"The most exceptional people"
I am an American Soldier who has been diagnosed with Multiple Sclerosis back in 1993 and Post Traumatic Stress Disorder in 2015. I have tried many times to get assistance from the Veterans Administration for disability benefits. I fought long and hard and have for many years and always with the same result, DENIED. That was until I found Ms. Sarah K Hill, attorney with Hill & Ponton. They are a Social Security and Veterans Disability law firm. What a Godsend Ms. Hill is!
Within a few months, not years, Ms. Hill was able to secure my disability benefits for my PTSD and is still working on the MS. Ms. Hill and her law firm are the most exceptional people I have ever met. When they say they will do everything in their power to help you, believe it; because that is what they do.
Ms. Hill, is the attorney working on my case. She is never too busy to talk with you, answer your call or reply to your email. She takes the time to speak with you, explain anything you don’t understand and with such patience, it’s incredible the attitude, professionalism, and compassion she shows her clients. At her side, another incredible individual, Ms. Marissa Manko, and email response or return phone call is never more than a few hours away. No waiting days for a response.
Hill & Ponton is “thee” law firm to assist you in your needs. They go above and beyond to help with their knowledge, expertise, professionalism, and passion to help the real heroes of this country, military personnel.
"You serve so admirably."
Amanda, I feel I was blessed when came upon the name and phone numbers of the firm you so proudly serve, as proven by your professionalism each time I spoke with you on the phone. You serve so admirably.
"Excellence should be commended and noted"
We have always felt that excellence should be commended and noted.
Therefore, it is with great pleasure that we are writing about a superb attorney, Leslie Gaines.
We have been struggling with disability applications and appeals from the VA for years.
We are grateful for the day we were referred to Ms. Gaines.
She has been with us every “step-of-the-way.”
From the beginning she has been clear about what she was doing, what we were to do, and she has kept us informed about the progress.
She has guided us through any exams and personal experiences as we went through the VA compensation system.
Hill and Ponton are fortunate to have an attorney of the caliber of Leslie Gaines.
Not only is she an exceptional attorney but she is a fine and compassionate woman.
Again, our heartfelt thanks, Leslie
Eugene H. Eisman, M.D. FACP
Diplomate National Board of Physicians & Surgeons
Vol. Clin. Prof. UM Miller School of Medicine
Diane Batshaw Eisman M.D. FAAFP
Diplomate National Board of Physicians & Surgeons
Vol. Clin. Assoc. Prof. UM Miller School of Medicine
"I will recommended Hill & Ponton to my family and friends."
Mrs. Ponton, I am writing to inform you of how I am extremely satisfied with the hard work of Mary and Shelly. Mary was my case manager and I could not have been given a better person. She has extreme knowledge and dedication to her job/clients. I know I am not the only client she oversees but made me fell as if I was. She always returned my emails or phone calls as well as obtain documents needed for my case. I really did want to give up quit after being turned down and Mary would not let me. I had no hope and given up and Mary used her experience and caring attitude to uplift my spirits and regain confidence. Shelly prepared me for my hearing and made sure I was aware of what was going to happen at the hearing. She looked over my documents and familiarized herself with my case. I felt like she knew more about me than I did. Shelly really went over my documents to ensure she was prepared for the case/hearing. I have traveled the world and dealt with my people/organizations, Mary and Shelly are by far the most dedicated and professional individuals I have encountered. My family and I are really thankful for the hard work both of these professionals exhibited. I will recommended Hill & Ponton to my family and friends.
"Caring and Attentive"
My husband died from liver cancer as a result of chemical exposure during his Air Force career. After his passing, I went directly to the VA to claim DIC and it was denied. Then, I contacted Mathew Hill (Hill and Ponton) and hire him to represent me. Mr. Hill kept me informed and the times that I personally spoke with him he was caring and attentive. He took my case and after almost three years, Mr Hill got my claim approved by the VA.
"I could not imagine a better effort!"
I want to thank you all for the work and effort you dedicated to my efforts to attain benefits with the VA. I could not imagine a better effort!
I especially would like to thank Leslie Gaines for her work on my case.
The case-file copy that you sent me is impressive and exhibits the amount of work and effort that went into those documents!
I hope with all my heart that this effort succeeds as requested, especially the back-dating of the migraine decision so that H&P can be adequately (I know this amount, if granted would never be adequate) compensated for its work on my behalf.
Thank you so much!
"They get results"
Hill and Ponton is excellent! Carol and her team have a great knowledge of the VA Compensation process and are diligent and tenacious about getting you the benefits you deserve. I know that without the hard work of Carol and her staff I would not be receiving anything from the VA. Carol and her staff are passionate about what they do and they get results. I was very impressed by Carol’s compassion toward my situation and her determination to get me the benefits I deserved. I would highly recommend Hill and Ponton to all Veterans. Carol and her staff made a lengthy and difficult process as easy for me as they could and I deeply appreciate their help. Thank you.
"An awesome job"
I applied for disability with the VA in 2009 and was denied. Ms Gaines was able to get me a favorable rating with the VA in 2016 and all of the back pay and benefits I was entitled to. She did an awesome job, kept me fully informed about my case. I would highly recommend her.
"Pleased beyond measure"
I started my original claim three years ago in January. I had no idea of the amount of supportive materials needed and the process of submitting all the materials. I learned by experience and fortunately discovered Vet Connect Inc. that helped me transition from a VSO to the DAV, as the VSO double my paper work and thus got my claim bumped out of the system and then had to be re-entered, etc. If I would have known about your book and website (and the important thing – read and learn) it would have certainly got me off to a much better start and understanding of the system. I have had three C & P exams, and with no knowledge of preparation for the first one (heart stint), though I did get a rating, it could have been higher if I would how to prepare. My second one, dealing with Ischemic heart disease and a new pacemaker (my second) I can’t remember if I saw on your website or elsewhere where that the VA bottom line for Injection Fraction rate is 50. The doctor that was giving me the exam made a first statement that he didn’t believe he could do much for me with just a pacemaker. By chance, a few months previous I had had a stress test, as well as a new pacemaker and my Injection Fraction was 47, and I mentioned to him this fact. Immediately he deleted the information and started over again. The result was another 20% rating. I am not sure you have this information listed in your website or materials but if not, it may be a good example to include. My first claim was for a heart stint. So by my third C & P exam for PTSD, I was much more prepared and as well discovered your book and website. As the exam began it was like going down a check list of the questions that were being asked and I had appropriate answers for each in detail. It resulted in a 100% rating, that pleased me beyond measure. All this to say, so many Veterans could help themselves if they took time to study and prepare for their claims and C & P exams. My initial thoughts were that once you submitted your papers and filed the claim, that was pretty much it. So from my experience, I preach to Vets filing claims how important documentation and preparation are to get things right at the beginning, saving a lot headaches and lost time.
"A turning point in my life"
I am a veteran of the 82nd Airborne Division. I believed I had a case for service connection. After many years of pursuing my case using veteran service organizations I was finally told to give up, but I didn’t. Instead I contacted Matthew Hill of Hill and Ponton. This has been a turning point in my life. Matthew Hill was able to win my case going back 31 years. He believed in me and my case. I strongly recomend Hill and Ponton to my fellow veterans who believe in their case and are willing to fight for it.
"I am grateful"
I want to thank Hill & Ponton, especially Andrea, for being so helpful. Andrea was kind, knowledgeable, had a great attitude, provided me relief, and gave me information on the protocol I was having a hard time understanding. I am grateful for the service that was extended to me despite the fact that your weren’t able to take my case.
"I am forever grateful"
I would just like to thank Hill & Ponton. I had a case from 1989 and got turned down. Six years ago, I was complaining about the Veteran’s Administration turning me down. I had a therapist who kept on me everyday to get a lawyer. Two weeks later I looked on the internet for a Veteran’s Attorney and came across Hill & Ponton. I submitted my case and they accepted me. My lawyer, Matthew Hill, got my case reopened and now, six years later, got me 100% disability. During the six year wait, Mr. Hill was very diligent and countered every effort the Veteran’s attempts to disqualify me. He knows the Veteran Law better than the Veteran’s Administration themselves in my opinion. He also gave me 110% which most lawyers don’t do. I am forever grateful for Hill & Ponton for their courtesy and knowledge on the law regarding Veteran’s rights. I’m very grateful.
"Your firm was amazing!"
Thank you Mary. Your firm was amazing. I will recommend your firm to others in regards to Disability. If you want to send me a survey I will be more than happy to fill one out. Again, thanks soo much!
"Thank you for everything"
This is for you and everyone at your firm. Thank you for everything all the attorneys at your office do for us Veterans. Win or lose we appreciate you help.
"The smartest move we ever decided to take."
I want to take this opportunity to thank the firm Hill & Ponton for a task well done. Since 2008 I had been filing appeal after appeal with the VA decision to not elevate me to 100% rating. I can’t remember how many physical exams I endured only to be turned down each and every time. Then your firm was recommended to me by a fellow Veteran; the smartest move we ever decided to take.
You made the sign up and questions and answer process be extremely painless. Finally, after months of tedious work, you won my case and I was elevated to 100% which also included seven years of back compensation.
Your firm always kept me informed and your professional demeanor and drive are worth noting. My wife and I thank you from the bottom of our hearts.
"Someone who cares"
I have been very pleased with Hill and Ponton. One of my disabilities is a decline in cognitive functioning causing me to lose track of information. I have found it very comforting to know that you have been handling all of the details for me ensuring nothing slips through the cracks. It’s been a reassuring feeling knowing I’m being taken care of by someone who cares and knows how to work with the system. Someone who is fighting for me on those days when I am not able to fight for myself is just what I need as the process never stops moving.
"I will always recommend your company."
I just wanted to take this time to thank you and your whole team in regards to my husband’s SSD case. You all were as great with him as you were with myself. I will always recommend your company. You all have a great team. Thank you again!
"Look no further."
If you are looking for a law firm look no further hill and ponton get the job done with a professionalism like no other cant thank them enough great staff very attentive and they really get involve with their clients and you will get positive results. Thank you again to my lawyer and the staff you did an amazing job.
"I am ever so thankful."
My name is David E. Fernandez. I am a 70 year old Viet Nam era veteran. I had been stricken with a host of Agent Orange disabilities I began my claim in 1999 with attorney assistance. my claim remained stagnant for years. I ended that attorney relationship approximately twelve years later. In 2014 I began my relationship with Brian Hill of Hill & Ponton. I found him to be knowledgeable and very aggressive with Veterans disability laws and rights. Eighteen months later i was awarded my service connected disability (100%) with retro-active payments. I applaud his due diligence and commitment to the veterans he represents. I am ever so thankful.
"I strongly recommend this law firm!"
I am so thankful to hill and Ponton for helping me win my VA appeal for DIC . They were very prompt and professional and without them I know I would never been awarded a positive outcome . The VA had denied my case 3 times and was pressuring me to close my case when I contacted Hill&Ponton . They helped me win my appeal and handled everything in a courteous and professional way! Thank you is not enough for the life changing help they have given me ! If you need legal help I strongly recommend this law firm !
"Every vet should have this book. (The Road To VA Compensation Benefits)"
When i first submitted a claim in 2010, I had little to no knowledge on how the VA disability claims system worked. I asked questions from other Vets. and always got different answers for the same questions. I eventually started researching information online once I knew what I needed to look for but if I had a book as this one that I have read : The Road To VA Compensation Benefit, this would have made thing much easier for me. This book is by far the best i have came across, Because it contains all the terminology that VA uses, but defines them so that Veterans can understand them. In my honest opinion every Vet. should have this book in there possession as tool .
"Contacted me promptly and responded to all of my requests extremely fast."
I will try to keep this brief, but wanted to inform you of how wonderfully pleased I am with the assistance that I have received from my Case Manager, Mary Ersland. Your firm has been representing me since June, 2014 and I received a letter from the SSA titled “Notice of Decision – Fully Favorable” today. From the beginning, Mary contacted me promptly and has responded to all of my requests extremely fast. She has been nothing short of polite and profession, representing your firm as a true professional. Your firm is truly fortunate to have such a caring professional working tirelessly and in turn solidifying the foundation of your firm. I could go on and on, but will leave you with these words, “The work that Mary has done for me not only secures peace and stability for me, but more importantly, for my family! I am deeply grateful and will suggest your firm to anybody that I come into contact with that may be in need of assistance that you provide.”
If you’re looking for assistance with a Social Security disability claim, or any other services that this firm can provide, look no further. They have represented me since June of 2014 and I received my approval letter from the SSA yesterday that I was approved. I’m not saying your results will be the same as mine, as all situations are different, but I can guarantee you that you will be treated with the utmost professionalism, empathy, sympathy and kindness in an expeditious fashion. I can not rave enough about Hill and Ponton and their amazing staff. They work as a team and are absolutely amazing!
"I couldn't have asked for anything more."
The ultimate dream, I couldn’t have asked for anything more.
I am at a loss for words to explain how I feel about the work that Mr. Hill has done for me.
I am privileged that Mr. Hill choose me and now I am sitting in my house because of the wonderful work that Mr. Hill and his firm did for me.
I am very blessed to have worked with Mr. Hill.
"Thank you for being my attorney."
Thank you for being my attorney-but any one of choices I could have made could have ended up being my Legal attorney-mostly I want to thank you for your guidance, for your understanding, your interest in me, your belief that I was worth being your client when many other legal firms rejected my case because of unbelief of what happened to me in the Arm Forces. I am so proud of you for listening to you and observing your marvelous skills and tactics on my case that took me 42 years to resolve and win. Where were you 42 years ago when I needed you? (lol) But you made an impression on me that softened the stress and encouraged me to belief in you. Even though we really didn’t have that much contact which I attribute to your legal skills, I am stronger and better person and confident because you were my attorney, though it’s not over yet. I just wanted to thank you in advance.
"Matt Hill treated me as he would one of his own family members."
Matt is a person who invests his “caring” in the needs of his clients. It’s not a clinical experience with Matt. I was always of the opinion Matt treated me as he would one of his own family members. I trusted Matt with one of life’s major issues and he was there for me.
"An extra sensitive attorney for sincerely sensitive cases-veterans can trust this attorney!"
Matthew Hill is a champion in my book! He took my Veterans Administration case from an incident then 35 plus years old; he believed in me and took the time to know me-and who I am-along with seeing my disability case to a 100% in favor to me. I believe in Mr. Hill and freely suggest to many military veterans-they too should believe in him!
I would like to explain that my case was of my being a victim in a criminal sexual assault that went with out justice until Mr. Hill took my case.
I have learned that his dedication to seeking justice for ‘military sexual trauma’ surviving veterans is paramount; I would place emphisis of how remarkable his attention to the sensitive nature of the crime, and the post traumatic stress its survivors endure for the rest of thier lives!
I promise these words are not enough to offer the praise that I have for this man, and great attorney
"Matt Hill was very knowledgeable of the law."
I am located in California and Matthew Donovan Hill is the only attorney who had the experience helping veterans. I did not know I was entitled to veterans benefits and he was very knowledgeable of the law. I was granted my deceased husband’s veterans benefits.
"Clients will see integrity, honesty, and respect still mean something in this day and age."
My first impression of Mathew Hill was truly memorable. Mathew presented himself as a mild mannered, college-type bookworm, who resembled more of Harry Potter than a modern day attorney. We were at my first case destination, in a council room with the oppositions legal representation. Matthew started the barrage and for about 30 min, bombarded the opposition with regulation after regulation, after regulation, so at the end of the 30 minutes, the oppositions legal rep, looked at me with disbelief and embarrassment ,( as if to say…Sir..Call OFF your DOG !!), well the running title that Matthew earned from that experience is “Matthew Hill…Pit Bull At Large “, because it was very clear, ( especially from the redness the opposition received), Matthew Hill was going to chew you up, and drop you somewhere else that you didn’t want to be. I will always chuckle at that first time because the next 2 cases in that same location, Matthews reputation for a fight preceded him, and the cases got resolved rather quickly. His diligence, perseverance, and dogged determination are qualities that true leaders have, and set the tone for future clients to see, integrity, honesty, respect DO and STILL mean something in this day and age.
"Natalia Jofre really reassured, cared and helped us through a difficult time."
Also, Natalia was so wonderful through this whole process. She not only did her job splendidly, she really helped, reassured, cared, and helped us through a difficult time. I really want to tell someone about her superior work. In fact, I would like to spread the word about your whole office. Where can I send a complimentary letter? The bar association? Local News? Where would it do the most good? I really think people should know. If you could help guide me in this endeavor I would greatly appreciate it.
"Thanks again for all you have done for me."
I am contacting you regarding my SS Disability case. It has now been completed by the ALJ and the decision was a “Fully Favorable” one. Thank God and especially yourself for all your help with my case. I want you to know that I really appreciate your legal assistance with my case and your team at Hill & Ponton. Especially Ms. Noemi has been great comfort to me during this long, very hard time. I have been through a lot of family trouble and marriage problems due to my disability and finances and have been in tears and called Ms. Noemi and she always made me feel that I will come out on top through all the hard times. She is truly a special lady and has been of great emotional support to me and I want you to know how much that means to me. Thanks again for all you have done for me. I will certainly pass the word and refer your company with the highest regards!
"Without each of you, a favorable decision would not have been possible."
I just wanted to take this opportunity to thank you for all of your hard work on my case. Without each of you, a favorable decision would not have been possible. I filed twice on my own for benefits and was denied both times. I had all but given up hope until my Neurologist, recommended that I contact you. Even with all the medical records showing that I was disabled it wasn’t enough. Our family has been in such a financial hardship for almost two years, but thanks to your dedication to my case I am receiving benefits. Thank you from the bottom of my heart, a huge weight has finally been lifted.
"I knew after that visit that I had selected the right law firm."
I chose your law firm based on reputation when I finally accepted the reality that I would never be able to work again because of my disability. It was an emotional time coupled with the many physical challenges that comes with lupus. I first called your office in February 2009 and spoke with Michelle. She was understanding and supportive and after a series of questions, she scheduled an office appointment. I came to your office and found that Michelle was assigned as my case manager. It put me at ease, as much as possible, because of our earlier phone communication. It is often difficult for me to focus but Michelle moved at a pace to help me understand the process and shared all the necessary information. I knew after that visit that I had selected the right law firm and an added bonus was the good fortune of working with Michelle. She is professional, competent, and kind. Throughout the process she communicated with me and kept me updated. I have shared my sincere appreciation with her but I want you to know that she did an exemplary job of handling my case and I am most grateful.
"Thank you and your staff for helping expedite our request for disability."
Thank you and your staff for helping expedite our request for disability. It is really a God-send, and a blessing. We are very grateful.
"Thank you so very much for all your efforts."
Thank you so very much for all your efforts. To have met with us at our mobile home in Florida along with all the guidance you gave us has been beyond the call “of duty.” It will give us a sense of security to have these monies.
"It is very refreshing to have outstanding employees."
In these days of mediocrity, it is very refreshing to have outstanding employees. I would like to take the opportunity to give recognition to Mary Ersland for the dedicated time and effort that she has spent on my case. She always did her best with swift and understandable communications with me. I know now where the bar is in regard to professional performance at your firm!
"You are the best of the best."
It is a great feeling working together with professional people of your category. You are the best of the best.
"I will recommend your firm and Mary in particular every possible chance I get."
I am Linda T. and I have recently received notification of a Fully Favorable Decision on my behalf regarding my case handled by Mary Ersland with help from Shannon and Stephanie.
I believe you are the head of the firm so I would like to make it clear to you the kind of treatment I received during the last sixteen months.
As the uninformed client, with myriad questions and zero knowledge of how things work with Social Security, I was probably very annoying in the beginning as I tried to understand my role in the process and to understand the process itself . But not once was anyone anything other than patient and polite with me. Mary continually told me that I had a good case and that your firm wouldn’t be representing me if it didn’t think I would win…..she had to do this because of my insecurities. I am very grateful for her calm and patient explanations throughout the entire sixteen month process. She was incredible supportive when I was down.
Some doctors seemed reluctant to give up the information that your firm needed. It was so helpful to have Mary step in and get the documentation that should have been readily offered.
I completely understand now (after the fact) why my friend (the one who recommended Mary in the first place)told me to just give Mary and her staff every piece of paper they asked for and “don’t worry – it’s a process – they’ll call you one day and it will be over.” And, of course, that is exactly (sort of ) what happened. As I understand it, Social Security seems to have gotten the cart before the horse in my case, sending me a large amount of money before sending me any documentation (no decision letter and no award letter – just money – we were confused but not complaining ;o)) – but Stephanie looked into that and got it all figured out. Poor thing, I probably drove her crazy, but we are not used to having nearly $50,000 dumped into our bank account without any expalnation. Stephanie resolved it all in one day and give me instant peace of mind; Mary called to congratulate me; the Decision letter arrived in our mailbox and in our email (from Mary); and now we only await the actual Medicare card and the Award letter.
Our lives have changed because of this new status. Before I struggled to go to doctors who had $50 co-pays – three of these in a week and you can go downhill very fast. Our insurance costs us $1007.00 per month because of MY preexisting conditions. To suddenly have the ability to go to doctors without that great expense is definitely going to change our lives. We were out of options, having sold our car and buying a cheaper one just to get some money on hand. My husband and I wish to thank you and your staff very sincerely for working so hard to get this for me. It has truly changed our lives. We went from “we just have to hold one til you’re 65″ (four more years!!) to – “you can go to the doctos you need right now.” I hope you realize and always remember how you can affect a life just by getting that person affordable health care.
I will recommend your firm and Mary in particular every possible chance I get.
"Professionalism is evident here"
Although this may be an overlooked task in today’s business world, I feel that I must bring to your firm’s attention the outstanding service I received by your representatives throughout my claim process.
I am, of course, very delighted to have had the pleasure of retaining your firm in this pursuit and by my experiences with another firm regarding my long term disability, I can safely say that professionalism is evident here while missing in other firms. The professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction.
"Handled my claim with care and respect!"
I would also like to tell you how happy your firm has made me. Mary handled my claim with care and respect! She listened to my whining and crying; even returned my calls within a day.
"I can’t thank you enough for everything you’ve done for me."
Please let me express my sincere gratitude and appreciation for all the hard work you and your staff provided me during a difficult time in my life. I want you to know that you have inspired me with confidence and understanding of my situation. Also, please accept my apologies if at times I seem impatient or misunderstanding of the extensive process and time required to win my disability claim. This in itself has been a life saver for sure and I can’t thank you enough for everything you’ve done for me. Please extend a very personal thanks to Ms. Natalia Jofre for the dedication, time, caring and professional attitude on my case. She was very patient and understanding. A real credit to your firm. KUDOS!
"If I know anyone in a similar situation I will gladly recommend your firm"
Mary, on behalf of myself & my family I would like to thank you and your firm for assisting me through the disability application approval process. If I know anyone in a similar situation I will gladly recommend your firm & especially you.
"You are the best"
Mary, Thank you so much. You are the best and I will tell everyone how great that you and Hill and Ponton have treated me as we try and move forward with our life. Thank you so much and God Bless you.
"Without your assistance this may have taken forever."
Atty. Hill, I want to let you know how much I really appreciate your diligence and patience concerning this matter. It was very stressful and frustrating for me and I did not want it to go on any longer than necessary. Without your assistance this may have taken forever. Again, thank you and I pray that our paths will cross because it would be great to thank you in person.
"I’ve waited TWENTY TWO years for this!"
Mrs. Ponton words cannot describe what I feel this moment!! I’ve waited TWENTY TWO years for this!!!
"They took care of everything."
My name is Vickie Clark. My husband, Robert Clark, was diagnosed with liver cancer back in March 2009. He was a Vietnam veteran. I had been telling my husband back in 1992 to apply for VA benefits but he would not do anything. Finally, when he got diagnosed I decided to take action. I was looking on the Internet for a law firm that specializes in veterans benefits. I called the law office of Hill and Ponton. After Hill and Ponton contacted me, they were so professional and so caring. I had no idea how to do any paperwork and so I hired them. I can tell you that I did not do anything, they took care of everything. If I know of any veterans, I have referred to their office. Thank you so much Hill and Ponton for all the work you have done to get my deceased husband’s benefits.
"There are really no words to express our gratitude for your firm."
I know that my husband got his 100% because of the wonderful persistence of Carol and all she did and for her big and wonderful loving heart for these forgotten veterans. There are really no words to express our gratitude for your firm, especially Carol. Thank you from the bottom of our hearts to such wonderful people. Blessings!” (recovery for veteran: retro of $80,000 monthly benefits of 100% permanent and total)
"We proudly recommend your services to all in our COI."
Dear Carol, …on behalf of my son, my wife, and myself…THANK YOU so wholeheartedly. To you and your friendly staff in handling our not so easy Social Security and Veteran Administration claims. We have been greatly satisfied and rewarded with your high level of professionalism, expertise and of course, that personal touch that sets your office apart. Not to mention positive results…beyond our expectations. We proudly recommend your services to all in our COI. Our prayers and desires for your lives and office to continually be safe and blessed.